The Shortlist Training Co.
Last updated: July 08, 2026
This Refund Policy applies to coaching services, subscriptions, packages, payment plans, promotional offers, and related purchases from The Shortlist Training Co.
By purchasing coaching or submitting payment, you agree to this Refund Policy.
1. General Policy
All payments are non-refundable unless otherwise required by law or agreed to in writing by The Shortlist Training Co.
Coaching services are based on professional time, preparation, programming, review, communication, and ongoing service availability. Once coaching has begun, payments are not refunded simply because services are unused, partially used, or not completed by the client.
2. Minimum Commitment
Unless otherwise stated in writing, online coaching requires a minimum commitment of 12 weeks.
Refunds are not provided for cancelling before the 12-week minimum commitment is complete, unless required by law or agreed to in writing by The Shortlist Training Co.
3. Subscription Payments
Recurring subscriptions continue until cancelled according to the applicable cancellation terms.
Cancelling your subscription prevents future billing only after cancellation has been properly requested, confirmed, or processed.
Cancelling a payment card, blocking a charge, deleting an app, ceasing communication, or failing to attend check-ins does not automatically cancel your subscription or remove payment obligations.
4. No Refunds for Non-Use
Refunds are not provided for:
• Missed workouts
• Missed check-ins
• Unused coaching time
• Failure to complete onboarding
• Failure to submit required information
• Failure to follow the program
• Failure to use the coaching app
• Change of mind after purchase
• Scheduling conflicts
• Gym access issues
• Equipment limitations not disclosed during onboarding
• Lack of results
• Delayed progress
• Personal circumstances that prevent participation
• App, software, payment, or third-party platform issues outside the control of The Shortlist Training Co.
5. Medical Clearance or Ineligibility
If medical clearance is required before coaching can begin, coaching may be paused until appropriate clearance is provided.
If you are unable or unwilling to provide required clearance, The Shortlist Training Co. may decline, pause, or terminate services.
Refunds in these situations are not guaranteed and will be handled at the discretion of The Shortlist Training Co., unless otherwise required by law.
6. Billing Errors
If you believe you were charged in error, charged twice, charged the wrong amount, or billed after a confirmed cancellation, contact The Shortlist Training Co. as soon as possible.
Billing error requests should include:
• Your full name
• Email address used for purchase
• Date of charge
• Amount charged
• Description of the issue
• Any relevant receipt or payment confirmation
If a billing error is confirmed, The Shortlist Training Co. will correct the error, which may include a refund, credit, or billing adjustment.
7. Service Cancellation by The Shortlist Training Co.
The Shortlist Training Co. reserves the right to decline, pause, suspend, or terminate coaching according to the Terms of Service.
Termination does not automatically create a right to a refund.
If The Shortlist Training Co. ends services for reasons unrelated to client conduct, unpaid balances, incomplete onboarding, or client ineligibility, a partial refund or credit may be considered at the discretion of The Shortlist Training Co.
8. Promotional, Founding-Member, Tester, and Private Rates
Promotional rates, founding-member rates, tester rates, private offers, discounted packages, and special pricing are non-transferable and may be subject to separate conditions.
Refunds are not provided for promotional or discounted offers unless required by law or agreed to in writing by The Shortlist Training Co.
If a promotional, founding-member, tester, or private-rate client cancels or fails to complete required payments, the special rate may be forfeited.
9. Chargebacks and Payment Disputes
If you believe there is a billing issue, contact The Shortlist Training Co. first so the issue can be reviewed.
Initiating a chargeback, payment dispute, or payment reversal without first attempting to resolve the issue may result in suspension or termination of coaching services.
The Shortlist Training Co. reserves the right to provide payment records, communication records, service records, and agreement documents to the payment processor, bank, card issuer, or relevant authority in response to a payment dispute.
10. Refund Method
Approved refunds will generally be issued to the original payment method used for purchase.
Refund timing may depend on the payment processor, card issuer, bank, or financial institution.
The Shortlist Training Co. is not responsible for delays caused by third-party payment processors or financial institutions.
11. Legal Rights
Nothing in this Refund Policy limits any refund, cancellation, or consumer protection rights that cannot be limited by law.
If applicable law requires a refund, cancellation, or other remedy, The Shortlist Training Co. will comply with the required legal obligation.
12. Contact
For refund requests, billing issues, or questions about this Refund Policy, contact:
The Shortlist Training Co.
Email: bo@jointheshortlist.com